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Horse Pilot Help center

<span id="isPasted" style="color: rgb(80, 80, 80); font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can go to the nearest&#xA0;<a data-variant="underline" href="https://store.horsepilot.com/en/" rel="noopener noreferrer" style="box-sizing: border-box; padding: 0px; margin: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: unset; font-variant-east-asian: unset; font-variant-alternates: unset; font-weight: 400; font-stretch: unset; font-size: 16px; line-height: unset; font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-optical-sizing: unset; font-kerning: unset; font-feature-settings: unset; font-variation-settings: unset; color: var(--color-link); text-decoration: none; transition: color 0.15s linear 0s, background-size 0.3s ease-out 0s; padding-block: var(--underline-offset); cursor: pointer; background-image: linear-gradient(currentcolor, currentcolor); background-repeat: no-repeat; background-position: right 100% bottom 0px; background-size: 100% var(--underline-thickness); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);">tack shop</a><span style="color: rgb(80, 80, 80); font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to you or visit us during&#xA0;<a data-variant="underline" href="https://www.horsepilot.com/en-us/blog/fr/events" rel="noopener noreferrer" style="box-sizing: border-box; padding: 0px; margin: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: unset; font-variant-east-asian: unset; font-variant-alternates: unset; font-weight: 400; font-stretch: unset; font-size: 16px; line-height: unset; font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-optical-sizing: unset; font-kerning: unset; font-feature-settings: unset; font-variation-settings: unset; color: var(--color-link); text-decoration: none; transition: color 0.15s linear 0s, background-size 0.3s ease-out 0s; padding-block: var(--underline-offset); cursor: pointer; background-image: linear-gradient(currentcolor, currentcolor); background-repeat: no-repeat; background-position: right 100% bottom 0px; background-size: 100% var(--underline-thickness); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_self">national and international equestrian events</a><span style="color: rgb(80, 80, 80); font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;at our&#xA0;<a data-variant="underline" href="https://www.horsepilot.com/en-us/en/brand/pop-up-shop" rel="noopener noreferrer" style="box-sizing: border-box; padding: 0px; margin: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: unset; font-variant-east-asian: unset; font-variant-alternates: unset; font-weight: 400; font-stretch: unset; font-size: 16px; line-height: unset; font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-optical-sizing: unset; font-kerning: unset; font-feature-settings: unset; font-variation-settings: unset; color: var(--color-hover); text-decoration: none; transition: color 0.15s linear 0s, background-size 0.3s ease-out 0s; padding-block: var(--underline-offset); cursor: pointer; background-image: linear-gradient(currentcolor, currentcolor); background-repeat: no-repeat; background-position: left 100% bottom 0px; background-size: 0 var(--underline-thickness); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_self">pop-up store</a><span style="color: rgb(80, 80, 80); font-family: __aktivGrotesk_1b036e, ui-sans-serif, system-ui, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(239, 239, 239); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.

You can go to the nearest tack shop to you or visit us during national and international equestrian events at our pop-up store.

Where can i try horse pilot products on?

General

How do I know if there is a Horse Pilot reseller around me?

Hto know if the model and color of my choice is currently in stock?

I’m not sure what size I should order ?

I have a problem with a Horse Pilot product, how do I fix it?

How can I get new buttons?

Which material are used for horse pilot clothing?

How can I take care of my horse pilot equipment?

Do horse pilot products contain animal fur?

How to fit the Teknit Boot?

Which size to choose?

How to size the Teknit Boot?

Will the Knit material loose its tension?

How high is the heel? Is it legal in competition?

How long does the boot last?

Will the friction of the Teknit boot against the saddle damage it?

Is the Teknit Boot waterproof?

Does the Teknit Boot provide good ankle support?

If my horse runs over my foot, is there a reinforced area to ensure my safety?

TEKNIT BOOT

How to change gas cartridge?

Can a horse airbag be used on a motorcycle?

AIRBAG TWIST'AIR

Products

How do I know if you received my order and when will the payment be debited ?

How can I order?

How long does it take for my order to be dispatched?

Need help with your coupon code?

Will I be kept informed of the progress of my order?

Do your prices include VAT?

What payment methods does horse pilot accept ?

I have validated my order and made the payment but I realize there is an mistake in my order (wrong product, wrong colour, wrong size, wrong address): how can I fix it ?

Where can i try horse pilot products on?Updated a year ago