FAQ: here you'll find all the frequently asked questions about ordering and payment on the Horse Pilot website.
We will send you an order confirmation by email as soon as your payment is approved. The payment is debited as soon as your order is validated. If your payment was not successful (payment declined) your order is not validated: you can renew your orde
You can order Horse Pilot products online via our e-shop. You can order as a guest without creating your own customer account. Whichever option you choose, we'll guide you step-by-step through the ordering process.
Orders are processed as quickly as possible, so that you wait as little as possible. We operate on a working day basis, which means that an order placed on a Friday evening will not be dispatched until Monday.
You can enter your coupon code in the space provided in the shopping cart. These codes are not cumulative and are valid for a given period. So make sure you take advantage of these codes while they're still valid!. If you still have problems with you
As soon as your payment has been approved, we'll send you an order confirmation by e-mail. We'll send you another confirmation as soon as your order has been dispatched, with all the information you need to track it online.
At Horse Pilot, we want to be as clear as possible when it comes to pricing. That's why all our prices include VAT.
You can pay for your Horse Pilot products by:
Do not hesitate to contact our customer service as soon as you realize your mistake so that we can correct it before your order is shipped! Once the order has been shipped, you will be asked to return it and renew your order correcting your error.
Une fois votre retour enregistré, nous vérifions l’état du/des produit(s) retournés avant de procéder au remboursement. Les remboursements peuvent prendre jusqu’à 14 jours selon votre banque.