Horse Pilot Help center logo
Horse Pilot Help center logo

All articles

Shipping and returns

FAQ: find answers to frequently asked questions about "Shipping and Returns" for Horse Pilot products.

Which countries do you ship to ?

We already ship to over 40 countries worldwide, with more being added all the time. Here you'll find a list of our retailers (saddleries, riding gear stores, tak shop, etc.). A list of distributors who sell online is also available on this store loca

How long does it take for my order to be dispatched?

Orders are processed as quickly as possible, so that you wait as little as possible. We operate on a working day basis, which means that an order placed on a Friday evening will not be dispatched until Monday.

What are my options if the horse pilot products I've ordered don't fit?

You have the option of exchanging your products for a different size or color if your order is unsuitable. Exchanges are subject to stock availability, excluding sales and promotions, and must be made with a product of the same value.

Which carrier do you use to ship your products?

The carrier we use varies from country to country. The one that corresponds to your country will be indicated in your shopping cart. We mainly work with the following carriers: DHL, Fedex, TNT, Chronopost, Colissimo.

What is the guarantee on my products?

As a premium brand, our priority is to ensure the highest quality products. If your product is defective, please complete the warranty claim form and submit it online here. You will find the requested order number on your return document in your parc

Delivery times

* delivery times are given by the carriers and may be longer due to factors beyond our control.

Shipping costs

Belgium, Netherlands, Luxembourg, Germany. Spain, Portugal, Italy, Austria, Denmark, Ireland. Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Iceland, Croatia, Ukraine, Cyprus, Slovenia. Greece, Finland. Swed

Powered by