Horse Pilot Help center logo
Horse Pilot Help center logo

All articles

Shipping and returns

FAQ: find answers to frequently asked questions about "Shipping and Returns" for Horse Pilot products.

Which countries do you ship to ?

We already ship to over 40 countries worldwide, and more are constantly being added. You are responsible for shipping costs, but we cover customs fees for countries outside the European Union. If you would like to place an order but we do not ship to

How long does it take for my order to be dispatched?

Orders are processed as quickly as possible, so that you wait as little as possible. We operate on a working day basis, which means that an order placed on a Friday evening will not be dispatched until Monday at best.

What are my options if the horse pilot products I've ordered don't fit?

You have the option of exchanging your products for a different size or colour if your order is unsuitable, within 14 days of receiving your order or dropping it off at a relay point. After this period, items cannot be exchanged or refunded. Exchange

Which carrier do you use to ship your products?

The carrier we use varies from country to country. The one that corresponds to your country will be indicated in your shopping cart. We mainly work with the following carriers: DHL, Fedex, Chronopost, Colissimo.

What is the guarantee on my products?

As a premium brand, our priority is to ensure the highest quality products. If your product is defective, please send us an email via the contact form, indicating the order number, the name of the product, and a photo of the defect. After submitting

Delivery times

* delivery times are given by the carriers and may be longer due to factors beyond our control.

Shipping costs

Belgium, Netherlands, Luxembourg, Germany, Spain, Italy. Poland, Portugal, Austria, Denmark, Ireland, Finland. Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Iceland, Croatia, Cyprus, Slovenia, Greece. Andorra, Guer